Use of telehealth services rose during the pandemic and remains high

The proportion of adults who had health insurance and used telehealth was twice that of adults without health insurance (48.4% vs. 21.0%).
Older adults were more likely than young adults to use telehealth: More than half of those 65 and older (54.5%) used telehealth, compared with 35.8% of those between the ages of 18 and 26.
The main reasons adults used telehealth were for follow-ups or to access test or procedure results (42.7%); flu, cold, allergies or infections (20.4%); chronic conditions such as arthritis, joint or muscle pain (18.0%); mental or emotional health problems (17.5%); and general disease management (15.9%).
Adults in rural areas were less likely to use telehealth than those living in urban areas (41.2% vs. 47.3%).
More than half of adults (51.2%) who spoke only English at home used telehealth, compared with adults who spoke Spanish (38.3%), Chinese (38.5%), Vietnamese (33.0%), English and Spanish (39.9%), or English and Chinese (42.9%) in the home.