Susanna Reid overcomes 'hurdles' to book mammogram appointment

Susanna Reid reveals she faced ‘hurdles’ in booking mammogram appointment after Sarah Ferguson’s breast cancer diagnosis

  • The ITV morning TV presenter said she was bounced between NHS call centres
  •  READ MORE: Breast cancer project launched in memory of Girls Aloud singer

Susanna Reid has revealed her battle with NHS bureaucracy to try to book a mammogram in the wake of Sarah Ferguson’s breast cancer diagnosis. 

The Good Morning Britain presenter had to overcome several ‘hurdles’ to book her appointment including being sent back and forth between various NHS call centres. 

But the 52-year-old said she thinks she has been successful and urged other women to do the same. 

It follows Susanna’s admission yesterday that she hadn’t booked an appointment for a mammogram, a scan that can detect breast cancer, despite being invited to do so.

But she described how the news about the Duchess of York’s breast cancer diagnosis had acted as ‘wake-up call’ for her to go ahead and book the check up.  

Speaking this morning, she said: ‘So, yesterday, I admitted that because I’d received an invitation to a mammogram rather than a mammogram appointment I had done what unfortunately 12,000 other women in London had done and not gone ahead and booked an appointment.’  

‘My excuse was, I just didn’t get round to it, and so yesterday I got round to it.’

But she revealed it wasn’t that simple to do so. 

She first described how she looked up breast cancer screening services in her area on the NHS website and called the number as directed only to be told that, unfortunately, this was incorrect. 

‘I went online and looked up where the breast screening services are in my area on the NHS website, rang them up to be told “I’m really sorry, this isn’t the number to ring for your breast screening”.’

READ MORE: Major breast cancer research project is launched in memory of late Girls Aloud singer Sarah Harding 

A major cancer research project has been announced in memory of Girls Aloud singer Sarah Harding pictured here in 2017

Her co-host Ed Balls chimed in with: ‘That could have put a lot of people off,’ with Susanna agreeing that it was ‘a hurdle’.

After being given the correct number to call Susanna managed to book a mammogram, but there was a catch.   

‘She gave me another number so I then rang the next number and was told, “We can give you an appointment at this hospital”.’

‘And I said, “Oh that’s kind of a little bit far away, can I have a nearer one,” and she said, “Well your nearer one is actually outside your NHS area so I’ll have to pass you onto another number”.

‘So that was the second hurdle.’

Now on her third phone call Susanna said she was told that because she wasn’t in the same NHS area as the hospital near her, she couldn’t book a mammogram over the phone.

Instead, the operator said she would be sent a letter with an appointment with the fortnight, with the check itself to be held within six weeks.  

After a third phone call, Susanna was told she couldn’t get an appointment over the phone but would be sent a letter with an appointment that would be sent within two weeks, and an appointment would be within six weeks.

Summing up the the process Susanna ‘I think I’ve got an appointment but then of course I then have to have an appointment at a convenient time.

‘Anyway, all I’m saying is, it is not… it was straightforward enough, just a couple of hurdles in the way.’

A mammogram is a breast x-ray which looks for signs of cancer.

Patients can receive a mammogram to look for cancer that may be too small to see or feel as part of breast screening.

Women aged between 50 and 71 are automatically invited for breast screening through their GP practice every three years.

Those over the age of 71 can continue to have breast screening every three years by contacting their local screening unit through the NHS website or through their GP.

Sarah, Duchess of York, has undergone an operation to treat breast cancer, it has been revealed

The sooner breast cancer is diagnosed, the more effective treatment is likely to be, reducing the risk of more extensive surgery.

Women may also be referred to a breast clinic for a mammogram by their GP if they have symptoms or a breast change that requires investigating.

During a mammogram, a female doctor asks the patient to remove their clothes from the waist up and stand in front of the mammogram machine.

The breasts are placed one at a time on the x-ray machine and images of each breast are taken.

The scan itself should only take a few minutes, while the whole appointment should take about half an hour, according to the NHS website.

The results of the mammogram are sent by post to the patient and their GP.

According to the charity Breast Cancer Now, around 4 per cent of women are called back to a breast clinic after routine screening for more tests.

READ MORE: Sarah Ferguson thanks followers for ‘kindness and support’ as Prince Andrew is seen for the first time since his ex-wife revealed her breast cancer diagnosis 

While most women recalled will not have breast cancer, the follow-up appointment may involve a breast examination, further scans – such as a mammogram or an ultrasound – or a biopsy – where a small sample of tissue is taken.

As it is possible for breast cancer to develop in the three years between each mammogram, it is important for women to check their breasts regularly for any signs of cancer.

Breast cancer is the most common type of cancer in the UK, and about one in seven women are diagnosed with the disease in their lifetime.

Screening prevents an estimated 1,300 deaths from breast cancer each year in the UK.

Despite being a potential life-saver the proportion of eligible women coming forward for breast screening services has been falling for years.

NHS data shows that only 64 per cent of the over 6million eligible for a check actually got a check-up in 2021.

This compares to 77 per cent a decade prior. 

It comes after the Duchess of York, thanked her social media followers yesterday for their ‘kindness and support’ following her own breast cancer diagnosis.

She is now urging all people to get checked and said her diagnosis was a ‘wake up call’ to get ‘super fit’. 

The duchess, nicknamed Fergie, said she is ‘hugely thankful’ to hospital staff involved in the mammogram which detected her breast cancer and believes her experience ‘underlines the importance of regular screening’.

Sarah, 63, and Prince Andrew’s ex-wife, was diagnosed with an early form of the disease after a routine screening, her spokesman said, which had presented no symptoms.

After undergoing surgery at the private King Edward VII hospital in Marylebone, central London, she has been told her prognosis is good and she is recuperating at Windsor with her family.

In a statement, a spokesman said Sarah wanted to ‘express her immense gratitude to all the medical staff who have supported her in recent days’.

After Sarah Ferguson’s shock cancer diagnosis… here’s how YOU can check your breasts for cancer and the key signs to look out for

Sarah, Duchess of York, has undergone an operation to treat breast cancer, it has been revealed.

The 63-year-old duchess was diagnosed after a routine mammogram and has since undergone surgery, which her spokesperson said was successful.

Breast cancer is one of the most common forms of the disease in the UK, with around 55,000 women and 370 men being diagnosed with it each year, according to Breast Cancer Now. 

While breast cancer is highly treatable, it is crucial to spot it as early as possible, as the longer it goes without treatment the higher the risk it can pose.

Despite years of pleas from cancer charities, more than a third of women in the UK still do not regularly assess their breasts.

With thousands across the country unsure of how to spot the key signs of the potentially deadly cancer, here MailOnline gives a guide on how to check your breasts and other symptoms to look out for.

Checking your breasts should be part of your monthly routine so you notice any unusual changes. Simply, rub and feel from top to bottom, feel in semi-circles and in a circular motion around your breast tissue to feel for any abnormalities

How and what should you check? 

Checking your breasts could help find signs of breast cancer early. This means you have a better chance of beating the disease, experts say.

It should be part of your monthly routine so you notice any unusual changes, charity CoppaFeel says.

But according to a YouGov survey commissioned by Breast Cancer Now, 39 per cent of women don’t bother.

More than half who do not check their breasts simply forget to, while 16 per cent do not know how to check. 

Dr Sarah Kayat, who, with the help of a topless cancer survivor, showed viewers on ITV’s This Morning how to perform a breast exam, said at-home breast exams save 1,300 lives in the UK each year.

You can check in the shower, when you are lying down in bed or in the mirror before you get dressed.  

Because breast tissue isn’t just found in your boobs, it’s also important that men and women check the tissue all the way up to their collarbone and underneath their armpit. 

There is no right or wrong way to check your breasts, as long as you know how your breasts usually look and feel, says the NHS.

But one of the most popular methods online involves using the pads of your fingers.  

Simply, rub and feel from top to bottom, feel in semi-circles and in a circular motion around your breast tissue to feel for any abnormalities, according to a guide shared in a blog post by the University of Nottingham

If you spot any changes you should get it checked out by your GP.  

Women aged between 50 and 70 should also be attending routine breast cancer screening. 

Symptoms of breast cancer to look out for include lumps and swellings, dimpling of the skin, changes in colour, discharge and a rash or crusting around the nipple

Check for… 

A lump or swelling

Using your fingers feel for lumps or swellings in the breast, upper armpit and chest.

A lump or an area of thickened breast tissue that doesn’t move easily is one of the first noticeable symptoms of breast cancer, says the NHS.

And according to the American Cancer Society, it’s the most common symptom. It says the lumps are often hard and painless.

But when feeling for unusual lumps and bumps it is important to know what is normal for you, experts say.

The NHS advises women get used to how their breasts feel at different times of the month. This is because some women have tender and lumpy breasts, near the armpit, around the time of their period.

The feel of your breasts can also change after the menopause as normal breasts can feel softer less firm and not as lumpy.

As well as checking for lumps, visible changes to the shape and size of the breast is also important.

Changes to the skin

Another common sign of breast cancer is a change the skin.

This can usually just be seen in the mirror and includes puckering or dimpling of the skin.

More than a third of women in the UK do not check their breasts regularly for potential signs of breast cancer, according to the charity Breast Cancer Now [File photo]

The dimpling skin is often compared to orange peel and can be associated with inflammatory breast cancer, which is a rare but aggressive form of cancer. 

A change in colour is also a warning sign to get checked out, says Breast Cancer Now.

If you notice your breast looks red or inflamed, it could be a sign of cancer.

Pain is only a symptom of breast cancer in rare cases, the NHS says. But if you feel pain or discomfort in one breast that doesn’t go away you should see your GP.

A nipple change

It’s important to not just check your breast tissue for abnormalities, but also your nipples, experts say.

Look for rashes or crusting around the nipple.

The NHS says this could look like eczema, crusting of the skin, scaly, itchy or red skin.

You should also check the position of your nipple, the NHS advises.

If it is being pulled in or starting to point in a different way to usual, it could be a sign of breast cancer.

Another warning sign to get checked out by your GP is discharge from either nipple.

Discharge is more common in ductal carcinoma in situ, which is an early form of breast cancer that starts in the milk ducts. 

Cancer Research says the discharge can also be blood stained.

Breast cancer is one of the most common cancers in the world and affects more than two MILLION women a year

Breast cancer is one of the most common cancers in the world. Each year in the UK there are more than 55,000 new cases, and the disease claims the lives of 11,500 women. In the US, it strikes 266,000 each year and kills 40,000. But what causes it and how can it be treated?

What is breast cancer?

It comes from a cancerous cell which develops in the lining of a duct or lobule in one of the breasts.

When the breast cancer has spread into surrounding tissue it is called ‘invasive’. Some people are diagnosed with ‘carcinoma in situ’, where no cancer cells have grown beyond the duct or lobule.

Most cases develop in those over the age of 50 but younger women are sometimes affected. Breast cancer can develop in men, though this is rare.

Staging indicates how big the cancer is and whether it has spread. Stage 1 is the earliest stage and stage 4 means the cancer has spread to another part of the body.

The cancerous cells are graded from low, which means a slow growth, to high, which is fast-growing. High-grade cancers are more likely to come back after they have first been treated.

What causes breast cancer?

A cancerous tumour starts from one abnormal cell. The exact reason why a cell becomes cancerous is unclear. It is thought that something damages or alters certain genes in the cell. This makes the cell abnormal and multiply ‘out of control’.

Although breast cancer can develop for no apparent reason, there are some risk factors that can increase the chance, such as genetics.

What are the symptoms of breast cancer?

The usual first symptom is a painless lump in the breast, although most are not cancerous and are fluid filled cysts, which are benign. 

The first place that breast cancer usually spreads to is the lymph nodes in the armpit. If this occurs you will develop a swelling or lump in an armpit.

How is breast cancer diagnosed?

  • Initial assessment: A doctor examines the breasts and armpits. They may do tests such as a mammography, a special x-ray of the breast tissue which can indicate the possibility of tumours.
  • Biopsy: A biopsy is when a small sample of tissue is removed from a part of the body. The sample is then examined under a microscope to look for abnormal cells. The sample can confirm or rule out cancer.

If you are confirmed to have breast cancer, further tests may be needed to assess if it has spread. For example, blood tests, an ultrasound scan of the liver or a chest X-ray.

How is breast cancer treated?

Treatment options which may be considered include surgery, chemotherapy, radiotherapy and hormone treatment. Often a combination of two or more of these treatments are used.

  • Surgery: Breast-conserving surgery or the removal of the affected breast depending on the size of the tumour.
  • Radiotherapy: A treatment which uses high energy beams of radiation focused on cancerous tissue. This kills cancer cells, or stops them from multiplying. It is mainly used in addition to surgery.
  • Chemotherapy: A treatment of cancer by using anti-cancer drugs which kill cancer cells, or stop them from multiplying.
  • Hormone treatments: Some types of breast cancer are affected by the ‘female’ hormone oestrogen, which can stimulate the cancer cells to divide and multiply. Treatments which reduce the level of these hormones, or prevent them from working, are commonly used in people with breast cancer.

How successful is treatment?

The outlook is best in those who are diagnosed when the cancer is still small, and has not spread. Surgical removal of a tumour in an early stage may then give a good chance of cure.

The routine mammography offered to women between the ages of 50 and 70 means more breast cancers are being diagnosed and treated at an early stage.

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